Pokémon GO has been hit with a massive setback, namely, that people’s data seems to have been reset, forcing them to start back over from the beginning, and causing avid players to lose three weeks worth of accumulated data and levels. If this is you, though, don’t worry, because your account information is still there, and it can be recovered. Here’s how to recover your data in Pokémon GO!
There are multiple methods to do this fix, and all of them work. This one works if you have multiple Google accounts. When the screen pops up right at the beginning showing your Google account with the button that says to “log into a different account”, hit that button and start a new account. Then go through the tutorial. Get to a point where you can go to the settings, then go back to the game and log into your old account, and all of the information and data will still be there.
The alternate method is to go to Safari (or Chrome for Android users) and log out of your Google accounts. Don’t log back in via Safari or Chrome; instead, go to Pokémon GO and log into your original Google account that you logged into the game with originally. Now all of your info will be recovered.
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Another alternate method is to delete the app first, and then go to your main browser (Safari or Chrome depending on whether you are using iOS or Android). Log out of your Google accounts on the browser, and then download the app again. When prompted, log into the game via your original Google account and all of your information will be recovered.
The reason all of these fixes work is because Niantic silently tied the Google account info on the game to your Google account info on the browser, likely as a method of decreasing the load on their own servers, but in doing so, they didn’t realize this glitch would occur. But your info is still stored on their central servers, so doing all of these methods will get your info back.
If none of these work, for some reason, then go to the settings menu and tap “Report High Priority Issue” and send in a ticket. Wait for their response and you will get your info back, barring some unforeseen server glitch.